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  1. Zendesk
  2. Device/SIM related
  3. SIM-related

SIM-related

SIM related

  • Do I need to issue a SIM card when changing from au/povo 1.0 to povo 2.0 plan?
  • Is it necessary to return the SIM card at the time of cancellation for the POVO2.0 plan?
  • What should I do with the original SIM card that I no longer need?
  • Can I use the povo 2.0 plan on other companies' devices or SIM-free devices?
  • Can I sign up for an eSIM or SIM card only without purchasing a terminal?
  • Does the povo2.0 plan support eSIM?
  • I accidentally deleted my eSIM while using the povo 2.0 plan. What should I do
  • You are using eSIM. How do I change to another smartphone due to model change etc.?
  • SIM activation (line switching) has been completed, but it cannot be used. (When using an iPhone)
  • The size of the SIM card does not fit the device and cannot be used.
  • Please tell me how to activate the SIM (how to switch) after SIM card arrival/eSIM is issued.
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