The size of the SIM card does not fit the device and cannot be used.

Since the SIM card of the “povo 2.0 plan” is a MULTI SIM card, when removing the SIM card from the mount, the type of SIM card supported by the terminal being used ( It is necessary to cut it according to Mini, Micro, Nano). For details on how to
remove each type of SIM card, please check the instruction manual that came with the SIM card delivery.
※It is listed under the mount of the SIM card.


If the SIM card size does not fit after changing the model, please check the following.

◆There is no change in the type of SIM card, but if it cannot be inserted into the terminal (Nano → Nano, etc.)
Check the front and back of the SIM card before inserting it.
It is necessary to align the corner dents of the SIM card with the insertion point as shown in the image below.



◆If you need to change the type of SIM card to a larger size (Nano → Micro, etc.), you
need to reissue the SIM card.
Please check the following details and contact POVO support for reissuing the SIM card.

＜How to reissue a SIM card＞
1. Prepare one of your identity verification documents (driver's license, My Number card, or residence card)

2.
Contact POVO Support from here When making an inquiry, please select “04. [In use] Please select “Various procedures” and “I want to change to a D.SIM card” in order.

3. Upload “a photo (image) that shows [the front surface of the identity verification document] and [your face] at the same time” on the chat and upload the

identity verification document as shown in the image below Please take a photo of the customer's face together with the camera.
＜Precautions＞ The
device used in advance is the povo 2.0 plan Please check if it is a compatible model.
* In addition, when using a smartphone purchased from a non-au company SIM unlock is required.