D. Lo.
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Recent activity by D. Lo.-
Is it necessary to return the SIM card at the time of cancellation for the POVO2.0 plan?
Since it is not necessary to return the SIM card, please destroy it yourself.
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What should I do with the original SIM card that I no longer need?
Please discard the SIM card that is no longer needed by the customer.
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Can I use the povo 2.0 plan on other companies' devices or SIM-free devices?
You can use it on a POVO 2.0 plan compatible with a SIM unlocked device or a SIM-free device. About models compatible with the POVO 2.0 plan Click here [Please note] eSIM is currently available Th...
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Can I sign up for an eSIM or SIM card only without purchasing a terminal?
In the povo 2.0 plan, only SIM cards or eSIM contracts are available. Please prepare your own device. If you want to purchase a device at au Online Shop, Please check here before proceeding.
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Does the povo2.0 plan support eSIM?
Yes, it supports eSIM. Please prepare an eSIM compatible model before applying. [Please note] Currently, there are an increasing number of mistakes that result in selecting a non-compatible device...
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I accidentally deleted my eSIM while using the povo 2.0 plan. What should I do
◆If you want to use the terminal on which eSIM is set again, set the eSIM again. The eSIM settings Please perform STEP 2 or later in this section. * To transition to the STEP02-1 screen, go to the...
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You are using eSIM. How do I change to another smartphone due to model change etc.?
Please prepare an eSIM compatible model and reissue the eSIM Procedures are required. Please check the following for the procedure for reissuing an eSIM and contact POVO Support. ＜How to reissue/c...
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SIM activation (line switching) has been completed, but it cannot be used. (When using an iPhone)
iPhoneで開通手続きの設定（SIMカード・eSIM）を正しく行っても通信ができない（圏外などになる）場合は、以下をお試しいただき改善がないかをご確認ください。1.povo2.0対応機種かどうかを確認する・ご利用の端末がpovo2.0の対応機種かどうかをご確認ください。◆SIMカードの場合はこちら◆eSIMの場合はこちら※誤ってeSIM非対応機種にもかかわらずeSIMを選択した場合は、SI...
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The size of the SIM card does not fit the device and cannot be used.
Since the SIM card of the “povo 2.0 plan” is a MULTI SIM card, when removing the SIM card from the mount, the type of SIM card supported by the terminal being used ( It is necessary to cut it accor...
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Please tell me how to activate the SIM (how to switch) after SIM card arrival/eSIM is issued.
Depending on the SIM type, please check the opening procedure page below and proceed with the activation of the SIM. ＜Customers who have selected eSIM＞ ◆For iPhones Click here ◆If you are on Andro...